Communicating Technical Content


Our courses fly by in just four weeks! Capped at six participants, we cover the principles and techniques they need to improve their writing on the job, using plenty of examples and exercises to start practicing right away. Synchronous learning generates discussion and shared problem-solving; homework assignments and a customized workbook make it real. Each 75-minute module includes theory, practical application, in-class writing exercises, current examples, and group discussion.

Foundation modules include one of the following:

  1. Fundamentals of Plain Language
  2. Clear and Effective Municipal Documents
  3. Communicating Technical Content
  4. Persuasive and Defensible Documents

Supplementary modules for the final three weeks are built on the foundation module, and include a choice of topics such as effective emails and memos; reports that get results; public letters and notices with impact; copy editing 101; and more.

Course participants complete homework on their own time (up to 2 hours per week), and submit assignments for review, personalized feedback, and group discussion. Materials include a course workbook and tip sheets; webinar recordings; and slide PDFs.

Foundation Module 3: Communicating Technical Content

Have you ever wondered why, at a public meeting, people are asking questions that seem out of scope? Or why a carefully-worded letter is four pages long and people still don’t get it? This course introduces effective ways of writing to bolster your case, build understanding, and encourage the most positive responses from your reader. Learn to “put yourself in the reader’s shoes”, whether they’re an informed stakeholder or a curious local member of the community.

Topics include:

  1. Identifying your reader and what they need to know
  2. Keeping your reader focused and engaged
  3. Integrating data and technical content that even non-experts will understand
  4. Using design principles to support your analysis and be more persuasive
  5. Creating polished and professional final versions you can be proud of.
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